FAQ

What is your shipping policy?

We offer free shipping on all orders over $40 CAD  . For orders below that threshold, shipping fees will be calculated at checkout.

What payment methods do you accept?

You can pay securely using American Express, Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Bancontact  .

How can I track my order?

Once your order ships, we’ll email you a tracking number. If you haven’t received one within a few days, feel free to contact us at support@ocanushop.com—we’ll get you sorted.

Do you ship internationally?

Yes! We ship worldwide, so wherever you are, you can enjoy the Ocanu collection.

Is my payment information safe?

Absolutely. Our site is fully SSL-secured, and payment details are handled with utmost care to maintain your privacy.

Can I return or exchange a product?

We want you to love your purchase. If you’re not completely satisfied—or if there’s a quality issue—just reach out to us, and we’ll make it right.